Shipping & Returns

Shipping Domestic

The estimated delivery time will be approximately 5 - 10 business days from the time of order.

Standard shipping via common carrier "Threshold Delivery" is included in the quoted price. "Threshold Delivery" includes placement inside your front door or garage. Delivery can only be made inside the front door on the ground floor of multi-level housing. Carrier will call or email to set up a delivery appointment. Please include a daytime phone number in the shipping information at the time of check out and please monitor your emails for an opportunity to set your delivery appointment. Deliveries are made between the hours of 8 AM to 5 PM Monday through Friday and will be scheduled as a 4 hour window. Extraordinary delivery requirements may necessitate an additional fee to the carrier.

NOT INCLUDED: Placement in your room of choice removal of packing materials and assembly are NOT included.

Delivery is not available to Puerto Rico, Alaska or Hawaii.

Shipping International

International Delivery is not available.

Returns

Kawaii products can be returned to our warehouse. If the product is not defective, customer may be charged shipping cost + 15% restocking fee may apply for free-shipping items. Please call for RMA before return.